The World According To Bob

Bob Allen is a philosopher and cyber libertarian. He advocates for the basic human rights of men. Bob has learned to cut through the political nonsense, the propaganda hate, the surface discourse, and talk about the underlying metamessage that the front is hiding. Bob tells it like it is and lets the chips fall where they may. If you like what you read be sure to bookmark this blog and share it with your friends.

Name:
Location: United States

You can't make wrong into right by doing wrong more effectively. It's time for real MEN to stand up and take back our families, our society, and our self respect. It is not a crime to be born a man. It is not a crime to act manly.

Friday, February 20, 2009

HughesNet Really Sucks!

Update February 10, 2010

The HughesNet 9000 modem lasted for a little less than a year. It died suddenly leaving Bob without Internet service. Phoning the HughesNet All-India technical support made it worse. Prior to phoning the "support" person the modem status screen said that both its transmit and receive were functional but it wouldn't find a web site. After the HughesNet tech "support" interacted with it, the modem no longer would even try to transmit. They quoted $125 to send a technician out to look at the hardware. The technician spent 2 hours fiddling with the equipment and said he couldn't fix it. They will send someone else sometime next week.

The problem is most likely at the HughesNet Control Center, the system load shedding probably dropped customers who had been on for a year to free space for big commercial customers, and for new customers. Their management policy and practices are criminal. See HughesNet Still Sucks.


Update February 20, 2009

Despite what they promise on their glitzy TV commercials, the functional speed of HughesNet service is never close to the "up to" that they claim, and continues to decline over time. It gets slower and slower as long term customers get pushed lower and lower on their priority tree. Their HughesNet web terminal host computers serve the priority customers first, and then the lower priority customers when they have time. New customers are added to the top, and long term customers get what’s left. Eventually it becomes as slow as dial up phone service.

After 3 years, Bob’s HughesNet service not only was sloooooooooooooow, but it stopped working at all during peak evening usage hours. Bob phoned the HughesNet Asians who are euphemistically called “customer support.” Their job is to cause the customer to perform a series of useless tests until he becomes tired of complaining and goes away. HughesNet also has “level 2” support technicians, but they still don’t have any authority to raise your priority assignment until you get to their “level 3” technicians who are Americans and can actually speak good English. It is the job of the level 1 Asians not to allow you to speak to the level 3 technicians who have better things to do than take care of customers.

The Level 1 Asians recommended that Bob “upgrade” from the “DirectWay” DW 7000 model modem to a “new” HughesNet HN7000s modem. He said that HughesNet could not fix my problems (dropping out during peak usage periods) unless I paid to “upgrade” my modem. The cost of the HN 7000 modem was going to be $349 counting a service technician to install it.

Bob checked the HughesNet web site and found that they have not provided the 7000 series to new customers for almost a year, since last March. They were demanding that Bob pay over $300 to “upgrade” to an obsolete 7000 series which (according to the local HughesNet installer) is not significantly different from the DirectWay modem except that it says “Hughes” on it. Hughes bought or took over the service from DirectWay about the time that Bob became a customer. “We no longer support the DW modems,” said the Asian “customer service” operator.

New HughesNet customers have been getting a new HN9000 series modem since last March. Their own web site doesn’t even mention the 7000 series at all except when an existing customer requests an “upgrade.”

Bob called the Customer Service Asians back the next day and demanded to speak to someone who could address the change in service during peak hours, and/or provide a real upgrade to the 9000 series modems. Bob must have upset him because my HughesNet service went from bad to not functioning at all while I was talking to him. He refused to consider any options other than paying to “upgrade” to the now obsolete “HughesNet” 7000 modem. After that “customer service“ from Hughes, Bob has been without an Internet connection for about 2 weeks.

Bob phoned the Hughes account department to inform them that Bob would not be paying their bill as long as Hughes is refusing to provide service, and eventually was told that Bob would have to cancel the account in order to be eligible, as a “new” customer, for the 9000 series modems. I told her to cancel my account.

Bob eventually tracked down the local HughesNet installer and signed up for a new account with the new 9000 modem. The local technician said that the “upgrade” HN 7000 modem is no better than the DirectWay DW 7000 modem. He said that he often replaces the 7000 series with the 9000 series because the HN 7000 isn’t worth shit.

There is one other satellite direct Internet provider called “Wild Blue.” According to my installer, they used to sell a lot of Wild Blue installations, but had nothing but trouble with the modems and connections. They also are reported to have very shoddy billing and business practices. Wild Blue is apparently even worse than HughesNet. What ever happened to companies who take care to do a good job and serve their customers?

So Bob is back on-line from home again. There is a wire running across the yard on the snow, and through an open window, but its connected.

If you live in town where Comcast is available don’t ever get HughesNet. Even the phone company now has better service in most places. HughesNet really sucks. Lies and bad service is how they work. If Bob lived anywhere that any other broadband service is available, Hughes would be dumped immediately. At least with Comcast you don’t have to trudge out into the snow to sweep off your dish, it’s a lot faster, and doesn‘t limit your total usage.

Original Article April 24, 2006
I subscribed to HughesNet satellite direct Internet. It was DirecWay Internet. I've had it for about a month now and it's the biggest piece of crap I've ever had since I've been on-line. Bob has been on line since the days of Commodore computers and 300 baud bulletin boards. Bob has seen the good and the bad, and Hughes satellite direct Internet service is expensive crapola. About 1 day out of 2 it goes off-line and stays off line for hours. Their "technical support" phone number gives you an endless recording recommending their on-line support web site, which you can't access since their crap Internet service is down. Every other company I've dealt with at least would talk to their customers, and some of them actually have technical support available. For example, I subscribed to Comcast cable Internet for several years. Their service only went out about once a year, and when I messed something up their technical support was always available for help. Not with HughesNet crap. So fare I've never been able to talk to a live support person, and by now she doesn't want to hear the things I would tell her about how crappy their lack of service has been. As a company, HughesNet makes AOL seem like heaven. I wish we still lived where Comcast serves. HughesNet (DirecWay) has got to be the worst company I've ever tried to deal with. They don't provide the service they promise, and they won't talk to their customers.

Does anyone have a software that will phone their number every 15 seconds? I'd love to call their "customer assistance" line a few hundred thousand times. I'm liable to pack the whole dish up and give it back to them and tell them to sue me. They have failed utterly to provide the service they promised.

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45 Comments:

Anonymous djc said...

Sorry to hear about your problems Bob. And as bad as Comcast is, they're certainly not that bad. It seems like a good product, and good customer service is slowly getting worse almost every where now. Just part of our slide into the 3rd world, I guess.

February 20, 2009 11:31 AM  
Anonymous Anonymous said...

I feel sorry for Bob too.

February 20, 2009 5:24 PM  
Anonymous Anonymous said...

Greetings and Salutations,
I have heard things in the past, but not currently. Thanks for the information.
Have you tried the cell phone companies? I do not know if they have any real speed, but they do work almost anywhere you receive their signal. My daughter tried it on their low speed, and said it worked anywhere she went and without cords (in the snow or anywhere else!

February 20, 2009 8:47 PM  
Anonymous Anonymous said...

"Have you tried the cell phone companies? I do not know if they have any real speed, but they do work almost anywhere you receive their signal."

There's the AT&T laptop connect card. But that uses the 3G networks where you will not get in more rural type areas, I know because I do not get 3G in the rural area where I live, but rather the pokey "EDGE" network. Even where you have 3G it's no where near as fast as Hughes. 3G I believe is a theoretical maximum speed of around 500kbps? Our Hughes averages around 700kbps I believe?

Also, as I'm sure Bob knows, with Hughes you have to deal with their "friendly access policy," so if you download beyond a certain amount, and it isn't all that much you get penalized and cut back to speeds the equivalent of dial up for 24 hours! There is however a loophole if you download between the hours of 11:00Pm and 3:00 AM, you can then download all you want!

Bottom line, if you live in an area where you cannot get Comcast or DSL, Hughes is it! And if someone else knows of something better, please share it with the rest of us!

February 21, 2009 8:54 AM  
Anonymous Anonymous said...

Bob,

There's the Dish network "Wildblue"(I believe that's the name?)To my knowledge it may not offer anything above and beyond Hughes? But it might be worth looking in to?

February 21, 2009 9:47 AM  
Blogger Bob said...

Note to anonymous:
Bob asked the local installer about Wildblue, the other satellite service. He said that they used to install a lot of WildBlue but had lots of equipment failures and the company's billing practices border on criminal.

You are right about alternates. In big cities there are fun things like "3G," DSL, etc. But out here in the country its 40k phone dial up or Satellite direct. Even the cell phone only works if we go outside and stand in a certain place between trees.

Country living has many advantages, but there are some things that are only available in cities.

February 21, 2009 12:24 PM  
Blogger MarkyMark said...

Bob,

I have DSL with my phone company, and it's been good for the most part. Cable would be better, but I can't get that; I don't have Cable TV hooked up. Satellite is too pricey, so that leaves me with two choices: dial-up or DSL. DSL works well enough for me, so that's what I'll stick with. Oh, and my performance has remained the same ever since I got it hooked up... :)

MarkyMark

February 22, 2009 7:34 AM  
Blogger Bob said...

Note to MarkyMark:
You are lucky to have DSL in your area. Unfortunately, our local phone company has not installed equipment that will provide DSL in my area. Hughes (or Wildblue) are my only real options.

February 22, 2009 7:55 AM  
Anonymous Anonymous said...

Bob, why not give up your internet access entirely? What do you need it for?

February 22, 2009 2:33 PM  
Blogger Bob said...

Note to anonymous:
There are really 2 reasons that Bob needs the Internet.

First, many of Bob's regular readers appreciate Bob's wisdom and analysis of the human condition.

And secondly, Bob has a hope that blithering idiots like you can eventually become educated.

February 22, 2009 4:49 PM  
Anonymous Anonymous said...

Bob here's a discussion on Hans Reiser, could you your ideas. (also one of the posters is telling me how I'll go to jail etc)

http://freereiser.wordpress.com/2008/07/11/whoops/

February 23, 2009 1:51 PM  
Anonymous Anonymous said...

I used to have HughesNet and I honestly hated it. The connection got suspended because of the 24 hour 200mb threshold and weather conditions. I DO NOT RECOMMEND THE SERVICE, if you have a cloud in the sky you will likely not be online.

February 24, 2009 6:23 PM  
Anonymous Anonymous said...

I have Hughes net also. And Bob put it alot nicer then I would have it is crap. Just as you stated i signed up about 3 years ago it was great got rid of the dial up. Then about 6 monthes ago it started going down during the day time. Which by the way is the time I have to work from home on the computer. Multiply calls and big cell phone bills from sitting on hold with tech support and replacing my cables and grounding my dish that the installer never did. My service is still crap. And I pay $80.00 a month for service that I can't use. I will be so glad when the day comes that I can finally get DSL.

March 03, 2009 12:10 PM  
Anonymous Anonymous said...

"My service is still crap. And I pay $80.00 a month for service that I can't use."

I believe this is the same plan we have, it's around $80.00 I think?
Fortunately my brother pays it but is kind enough to let the rest of us "tap in".

Our service has been reliable for the most part, it mostly only cuts out in extreme weather, real cloudy, raining hard, etc, but we may be luckier than most as we live in CA where extreme weather is uncommon. My biggest complaint would be the cost vs the the download limitations. (I think it's 300MB per 24 Hour period with our plan?)

Where we live, dial up, Hughes or Dishnetwork are our only alternatives. The only other choice is to tether my PC to my PDA phone, but since there is no 3G I would only have "EDGE" and the best I have got from that where I live is 150kbps, better than dial up, but not so noticably so!

March 04, 2009 8:47 AM  
Anonymous Anonymous said...

I have had Hughesnet for about a year. If cable or DSL becomes available, I will do whatever it takes to switch.

April 01, 2009 7:50 AM  
Anonymous Anonymous said...

I just want to chime in that I also have hughesnet (for much longer than I care to admit). I live in a rural area where they are the only game in town. The product is not very good and the service is worse. I use the internet for my job so I can't afford to not have the service at home.

My download and upload speeds have never been as advertised. I would never, never, never recommend the system to anyone!

....a very unhappy customer in Michigan!

April 07, 2009 12:19 PM  
Anonymous Anonymous said...

Our Hugesnet has really been on the fritz lately, totally undependable and constantly cutting out! The last few days it has almost been completely unusable!

I'm at the point where I would rather just tether a PDA to my laptop and call it quits on the Hughes! Now I only have the "EDGE" network in the rural area live and the best I have ever had as far as speed goes was 150kbps, but that's fast enough to be usable and it seems to be more dependable.

April 11, 2009 8:22 AM  
Anonymous pvboy said...

Also a hughesnet customer, but I signed up when the installation cost $600!!! The service is really crappy and expensive $80/month, but during peak hours late in the afternoon, it often slows to less than 200 kbs. If I had an alternative, I'd already have taken it. Hughes is drastically oversubscribed for the capacity of their satellite. I have heard that service and downloads are better from the 9000 series modem, which uses newer technology and a different satellite. I think it costs $300 to upgrade.

It's not a good situation for country folk, but we hear rumors that help is on the way for our valley with a microwave-based Wi-MAX system with service better than DSL or cable. I've got my fingers crossed.

Slow in Napa

April 15, 2009 7:15 PM  
Anonymous Anonymous said...

Bob I like an honest debate. I am also a customer of Hughesnet since the days of Direcway. My experience is completly different from yours. Whenever I've experienced problems they were quickly resolve. I do live in Rural Alabama. It's clear that you are upset that is obvious.
Reynolds
amis_inc@hughes.net

October 15, 2009 11:37 AM  
Anonymous Anonymous said...

I feel Bob's pain but I'm glad he was able to get Comcast. I'm stuck with WildBlue which sucks in the same ways as Bob's description of Hughesnet: service outages, no customer service, equipment failures that the customer must pay to have repaired, web browsing *SLOWER* than dial up. In fact, depsite paying $80 per month for WildBlue, right now I am using dial up because due to rain 1200 miles away, my WildBlue account is dead. So for those who think WildBlue might be better than HughesNet, think again. Same crap, different company. My personal solution is going to be to move to an urban area so I can join the 21st century.

October 24, 2009 3:58 PM  
Blogger hawgrider4ever said...

I am in the same boat as Bob. Out in the country,no DSL,no cable ,so I was forced to go to Satellite. It was great for a while & has gotten progressively worse. In two days a local wireless company is coming to install their service. One of my neighbors had Hughes & switched to the wireless. No comparison they say so I'm giving it a try. Then I'm going to buy one og those "HughesNet Sucks" hats !!!!

November 03, 2009 5:20 PM  
Anonymous Anonymous said...

I am in the same boat as Bob. Out in the country,no DSL,no cable ,so I was forced to go to Satellite. It was great for a while & has gotten progressively worse. In two days a local wireless company is coming to install their service. One of my neighbors had Hughes & switched to the wireless. No comparison they say so I'm giving it a try. Then I'm going to buy one of those "HughesNet Sucks" hats !!!!

November 03, 2009 5:21 PM  
Anonymous Anonymous said...

If Hughesnet paid the same attention to providing service to their customers as they do to their advertising they would be great. Their new TV ads are absolutely sickening. I was a victim of theirs until i got hooked up with a wireless isp. Now i actually get the speeds i pay for with no fap to worry about. As many complaints as there are about these ripoff artists isn't it time they were investigated and exposed as a national disgrace. If you are still being victimized by these scumbags file a complaint with the BBB. I did. If this happens enough somebody who can actually do something about these crooks might take notice and do something about their lying, unethical, borderline illegal business model. I hate these swine and will never miss a chance to pass on my opinion of them.

November 21, 2009 12:50 PM  
Anonymous Anonymous said...

i moved to a rural area and had 2 choices as far as internet service goes.choice 1 hughesnet choice 2 drive 30 miles to wifi spot. i chose hughesnet.WHAT A MISTAKE.they truely are scumbags as the previous post states.i am 50 years old and always been into tech. this is without a doubt the worst company i have ever dealt with.the customer service is the worst i ever dealt with.fap is a scam,i have directv and I am allowed to keep the tv on 24-7 if i choose. i feel like i pay for SERVICE AND SHOULD BE ALLOWED ONLINE ANYTIME..BIGGEST RIPOFF EVER.maybe with some luck obama will keep his campaign promise,and fiber optic the whole country.

November 28, 2009 9:58 PM  
Blogger Gerald said...

Well ... where do I start. I live in rural PA. No cable, no DSL, marginal cellular coverage. I started 10 years ago with Earthlink and have fallen for the "upgrade your modem" line. DW4000, DW6000, HN700HNS. I tried switching from Earthlink to Hughesnet. Countless hours on the line with customer service, you all know the score. I installed a booster to get Verizon service here, not to mention a repeater for voice calls. There is a monthly 5 gig restriction on Verizon so I can't use it for primary internet service, so I kept the HughesNet since it works OK from 2AM to 7AM. Finally, I had it and ordered a bonded T! line from Windstream which will be up on Thursday for over $200/month. I called HughesNet to cancel my service effective my next billing date, 12/16. As soon as I got off the phone they had cut my speed even further to 36K by my measurement on Hughesnet Customer care. I couldn't even get speedtest.net to load. This is the thanks I get after 10+ years at $70/month. Good riddance.

December 08, 2009 7:02 PM  
Blogger CyberSpaceKing© said...

Hey Bob
Share your pain, I hate these guys so much I have registered the domain www.hughesnetreallysucks.com.
I would like to link to this page from that website.
I really don't understand why this company hates their customers so much, they really despise their customers and seem to do everything they can to piss them off. Once your a HughesNet customer you will want to spread the word about how they loathe their customers and treat them so poorly. Tell all your friends and family, spread the word on the internet.
HughesNet really sucks avoid them.

January 19, 2010 10:17 AM  
Blogger Bob said...

Sure Space King. Spread the word. Give credit to Bob and post a link to The World According to Bob

January 19, 2010 5:05 PM  
Anonymous Anonymous said...

Let me join on the bandwagon! I just got off the phone with HughesNet (the 2nd time today). I, too, have been with them nearly 10 years. We live waaay out in the country. It's 12 miles to the closest town, so HughesNet is the only game going out here. I've been getting emails from WildBlue, so I decided to call them today...big mistake...five phone calls only to be routed to a voicemail after you are on hold from 10-15 minutes. I can't type here what I said in the last message. If that is the way they treat perspective customers...what do they do to the real ones?
On to HughesNet...I've been BEGGING for an 'update' for a year. I have the HN7000S modem. Oh, sure, they said, an update is available...for $49.99 installation & one time fee of $199.95! That's on top of the $79.99 a month I already pay! OR, I can pay $9.99 a month for the REST OF MY LIFE on top of the $79.99 & NEVER OWN IT! So, it really would be $89.98 a month! I've had to update 2 new laptops in the last 6 weeks, so I've gone over my FAP of 425. Had to buy THREE tokens in December & one so far this month. One reason I wanted to go with WildBlue (or www.mybluedish) was because they allot you 18,000 MG a MONTH! HughesNet rep said she'd heard they cut your service off if you went over the 18,000! (she would, wouldn't she?) ho hum So, I am STUCK with HughesNet! I just can't afford to upgrade right now. It just gripes my lily white butt that they won't give ANY PRICE BREAKS for LOYAL Customers! (like I've had a choice! We have Verizon as our cellular service...had 2 different wireless cards in here last spring. One fried my wireless printer, the other (MIFI 2200) we never could get configured!! Oh...and I LOVE this part, the rep said while ago that I could always call tech support & ask them to trouble shoot why I've got such poor SPEEDS (529 kbps download & THREE TWENTY SIX kbps upload) talk about worthless! I'm ready to go back to the dark ages! (NOT!) but it made me feel better saying it!
Oh, btw, we live in rural NE Texas.
Thanks for listening!
SuthernCharm

January 27, 2010 5:09 PM  
Anonymous Anonymous said...

Bob

You are spot on. I have Hughesnet and my experience mirrors yours. Their customer support is clearly the worst I have ever experienced. I was once on the phone for 4 hours trying to resolve an issue as to why I could not access my email (gmail). It finally hit the customer service guys time to go home and he cut me off and said he would call me the next morning. He never did!!

My most recent experience is that I could not access google.com. All other sites worked fine. I did a traceroute and determined the connection was breaking at the Network Operations Center. Good luck trying to get to any level of support that can resolve issued in the NOC.

DON'T GET HUGHES NET. SMOKE SIGNALS WOULD BE BETTER

Fred

February 11, 2010 4:11 PM  
Anonymous Anonymous said...

Hughesneis awful, I have the next to top upgraded version. I spend a lot of time with sloooooooow service. If you have a choice, don't choose hughes net. If you don't have a choice like my house in the boonys, then you are soooo screwed. Never thought of smoke signals

February 13, 2010 9:51 AM  
Blogger Simply R C said...

Simply RC,

Bob you have said it all. I have been a Hughes net. customer for almost two years. I have NEVER gotten the amount that I am paying for. NOT once, not for a few minutes, not at 1 or 2:00 in the morning, or any other time of day or night. And believe me I have tried all times possible over the two years. I have been on the so called support merry go round, over and over. And I always get the same crap. " IT IS A PROBLEM ON YOUR END " You pay 125.00 for some one to come fix it. They come out and assure you it is NOT YOUR PROBLEM. But the company still wants to charge you. And mark my words if you call again, You get " The problem is on your end " Most of the time it is not much better than the dial up that I had before. And sometimes it is WORSE ! I HATE HUGHES NET !!!simply

February 22, 2010 3:53 PM  
Blogger Simply R C said...

Simply RC,

Bob you have said it all. I have been a Hughes net. customer for almost two years. I have NEVER gotten the amount that I am paying for. NOT once, not for a few minutes, not at 1 or 2:00 in the morning, or any other time of day or night. And believe me I have tried all times possible over the two years. I have been on the so called support merry go round, over and over. And I always get the same crap. " IT IS A PROBLEM ON YOUR END " You pay 125.00 for some one to come fix it. They come out and assure you it is NOT YOUR PROBLEM. But the company still wants to charge you. And mark my words if you call again, You get " The problem is on your end " Most of the time it is not much better than the dial up that I had before. And sometimes it is WORSE ! I HATE HUGHES NET !!!

February 22, 2010 3:55 PM  
Blogger Simply R C said...

Simply RC,

Bob you have said it all. I have been a Hughes net. customer for almost two years. I have NEVER gotten the amount that I am paying for. NOT once, not for a few minutes, not at 1 or 2:00 in the morning, or any other time of day or night. And believe me I have tried all times possible over the two years. I have been on the so called support merry go round, over and over. And I always get the same crap. " IT IS A PROBLEM ON YOUR END " You pay 125.00 for some one to come fix it. They come out and assure you it is NOT YOUR PROBLEM. But the company still wants to charge you. And mark my words if you call again, You get " The problem is on your end " Most of the time it is not much better than the dial up that I had before. And sometimes it is WORSE ! I HATE HUGHES NET !!!

February 22, 2010 3:57 PM  
Blogger Chad said...

Just thought I would continue the confirmation that HughesNet completely and totally sucks big, fat, hairy, greasy, nuts. Has anyone thought about getting a petition together to submit to the better business bureau or something of the equivalent? Isn't it time to stop venting about this company and take some form of action? Does anyone know what would be best to do?

February 23, 2010 4:30 PM  
Anonymous Anonymous said...

Hey Bob! You are right Hughes Net SUCKS!!!!!!!!!!!! I have it right now and my fiance has it at his house as well. They "lose" the check you send in or they don't send a bill at all and then cut off your service! They cut our internet off because they "lost" my dads account info. LIARS!! My fiances mom was told that they never recieved her check and in the long run she had actually paid more! Like 3 months ahead! So she was suppose to get free service for those 3 months and now it's cut off again because they said she didn't pay the bill that month! Well DUH shes suppose to get free service. ALSO IT's SOOOOOOOOOOO SSSSSSSSSSLLLLLLLLLLLLOOOOOOOOOOOOWWWWWWWWW!!!!!!!!!!!

February 24, 2010 8:23 PM  
Anonymous Anonymous said...

AGH HA HA HA Sounds like bigpond I ring up on the PHONE the "BROADBAND Cuts out for about Hmm.. ALL FUCKING DAY I browse the internet every five minutes the red blinking light comes on (like just now) and then i ring customer support and lo-and behold a CURRY EATING FUCKWIT ANSWERS he says

HERRO HAW A JOO TODAJ
I SAID WHAT WHAT DID YOU SAY!!
THEN HE SAYS MERJIWANDAKANJIWOONKA THE FUCKING PAKI DING SHIT.

I HAD TO CALL BACK 16 times to get some canadian lady in her late 50's telling me about all her fucking tablets she was on and how cute I sound while saying yes your gateway will be out in 2 weeks 2 weeks came and went Nooo GATEWAY I RING 'EM BACK UP AND AN AUSTRALIAN ANSWERS THE PHONE I SAID TO HIM THANK FUCK AN AUSTRALIAN HE SAID

WOT MAYTE

I SAID
MAYTE me broadbands gone a shitter
he said yeah wot's wrong 'ith it
i said it's gawn off

he said aww.. shit mate sorry
he then said why didncha reporter erlier i said i did.. he said who was it..

i said a old canadian bitch he said typical anyway four days later new gateway but the connection still shit upgraded to adsl2+ Umm... yeah nice 20000/1500 speeds NOT it's 5909/764 fucking rip-off cunts and i pay 71 bucks for it fuck everytime some-one calls it cuts my internet off and the phone line crackles they say that it's NORMAL, FUCKING NORMAL, NORMAL FUCKING I WANT MY FUCKING 20000/1500 speed I'M PAYING FOR!!!!

FUCKING TELSTRA!!!

March 02, 2010 3:15 PM  
Anonymous Beth said...

Became a new AND former HughesNet customer within 3 weeks. Their service sucks all around. Dial up is the only other alternative, and it will be worth waiting 30 minutes for those videos to download. I can't wait! :)

March 08, 2010 9:21 AM  
Anonymous Anonymous said...

We signed a 2 year contract with Hughes Net. At first the speed was fairly good. We now only have 4 months left on the contract and the speed is so slow it is unusable. When we go check our "FAP" it shows that we have not exceeded it, yet we cannot use our internet. We have called so many times. Sometimes i call just to yell at some india guy so i feel a little better. We have started teathering our cell phones which gives us a dial up connection. But it is faster than hughes net by a long shot and much more reliable. I read on other websites that Hughes Net is being sued for not telling customers about their "FAP" and i hope they do. I hope they go out of business and are never allowed to open any kind of internet company again. They are complete criminals. If you can, stay away from Hughes Net.

March 08, 2010 1:40 PM  
Anonymous Anonymous said...

ex-hughesnet subscriber here, had them for 3 weeks and it was a nightmare I went how my limit the first day on updates for my online games, I didn't know about the fairness policy 200mb a day they had, nor was I told until after they were done installing it even the it didn't seems to register being so exited to have the net again, I felt mislead and extremely pissed off to say the least. After repeated calls and emails they said, "fairness policy keeps people from using your internet while you're not on it". WTF. I had no idea how to even reply to that so I told them to end service. Now to avoid a $400 charge for there equipment, I have to mail the dish, modem, powercable to MD...I live in IA so most likely a 40-50 dollar shipping cost and somehow I know it will be "damaged" when it gets there and get charged anyhow.
Thanks for letting me vent.
HUGHESNET SUCKS

March 23, 2010 9:12 AM  
Anonymous Anonymous said...

Since this site came up #2 when searching Hughesnet Sucks just wanted to add my warning to anyone thinking about believing the hype on their commercials. They really do suck! My three biggest complaints - notice how they saw watch your favorite movies and shows online? Don't buy it - you are limited to how much bandwidth you can watch in a 24 hour period. Exceed it and you are slowed to speeds slower than dial-up for 24 hours as a "punishment". Second complaint. See how fast things download on their commercial? Don't even think you'll get that fast. Won't happen and never will. That is why they use the words "speeds up to". A Hughsnet technical "might" get speeds that fast in their Florida office, but you never will. Third, if you have a technical question, an easy question, a question about anything with Hughesnet, you speak to India and some of them have a very hard time speaking in a clear fashion. Please don't blow your hard earned money and sign any contract with these criminals. I got out after one year and apparently too many fellow suckers were cancelling because now you have to sign up for a two year contract.

April 29, 2010 5:55 PM  
Anonymous John said...

I'm with you on the HughesNet sucks thing. I've unfortunately had since they first came out as DirecWay and although it is slightly better than dial-up, all things considered, it is a horrible option and should only be considered as an absolute last resort.

Have you noticed that their marketing has shifted to be specifically directed to rural customers? It is as if they have finally admitted to themselves that they are only going to sell this to people who are out of options. Plus their customer service makes it clear that they know that for most of their customers there really is nowhere else to go.

I just had the installer our this week to troubleshoot a problem after 4+ hours on the phone with Bangalore trying the same steps over and over with someone who was working off a script with no troubleshooting skills whatsoever.

The installer Fumbled about trying random things and making numerous misinformed statements about the service. This seemed odd to me until I realized that he didn't use satellite internet, despite repeatedly telling me that it was just as good as other options. He had very little clue about how low the FAP was and at one point admitted he didn't know the difference between a Megabyte and Kilobyte. He also couldn't tell me with any certainty if the transmitter signal bounced off the dish or was pointed away from the dish. Not confidence inspiring.

I casually asked what kind of training Hughes put installers through to get on their list of contractors and he said there was absolutely none. He said he learned by going out on a few calls with another guy who had more experience and eventually was sent out on his own for a little OJT.

As for the levels of service, I average about 100kbps or 10% of the advertised "up to" speed of the low end plan or 6% of the "up to" speed of the expensive plan I pay for. I run speed tests pretty regularly and the best I have ever seen in the last few years has been about 250kbps or 16% of the "up to" speed advertised. I'm sure the technology could get the better speeds, but they have just severely oversold their bandwidth.

May 06, 2010 7:39 AM  
Anonymous Anonymous said...

I hate them to can't wait till clear gets in to me.There service is no help.Watch out for cell phone they limit your downloads

May 29, 2010 9:29 PM  
Anonymous Anonymous said...

Transmitterguy says: I am having the same problems with hughes as all of you, slow or no service at peak hours etc. But my eighteen year old daughter asked why she cant use google, so I started to investigate and none of my computers could go to google .com either. But www.google.ca (canada)seams to work but havent totally checked it out. The only thing I can figure is that google isnt paying hughesnet enough money?????
Good luck to all, We rural living people are at their mercy.

October 14, 2010 7:18 PM  
Anonymous Anonymous said...

Have had Hughesnet for two days now, called for tech support (kids can't use their webcams with this connection). It's amazing . . . when you are signing up for Hughesnet, you speak to polite English speakers in the US, however after you are in their 'net' (no pun intended), they switch you to either India or Philippines with a person who has only a rudimentary command of English. Yes, Hughesnet sucks.

November 16, 2011 11:31 AM  
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